Zales in Tucson, AZ Closed now

Reviews about Zales

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  September 24, 2019, by David Napalm
  This place is incredibly shady DO NOT PURCHASE ANYTHING FROM THEM. Attempting to return an item without a receipt as it was a gift, the manager refused to process the transaction explaining "she doesn't give gift cards". I've argued with her for two days now because their corporate policy (which is prominantely displayed in store) explains a return without receipt can only be exchanged as a gift card. The first time I gave her the benefit of the doubt and attempted to exchange for another jewelry item. She refused to tell me the price of the exchange, telling me she could only tell me a "ball park price". After hours of searching I finally found items to exchange but she once again refused saying it wasn't the "exact price" of the exchange... When I once again asked for the exact price she refused, again, to tell me. They treat their customers like garbage, they will steal your money, once again DO NOT SHOP HERE. (This is the manager in her tan suit)