Sheffield's Diamonds Jewelry Store in Tucson, AZ Open now

Reviews about Sheffield's Diamonds Jewelry Store

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  August 11, 2020, by Jennifer Zeman
  Crappy quality jewelry. Spent $4k on a ring in December & it was a special order so it had to be made & we were supposed to get it at the end of January but we didn't get it until February. Finally after such a long time of waiting we got it but after wearing the ring for less than 1 week the center stone fell out. Luckily for right now it was only a cubic as the Center Stone & I found it. The ring including the prongs is in Platinum (I chose that because I know Platinum is stronger than gold) I took it to the jewelry store quite irritated that the stone fell out so quickly. They told me that the prongs were not cut correctly the first time & they assured me they would get it taken care of. It took quite a while for me to get the ring back & after I did I was too scared to wear it so I just kept it in the box for about 3 months before I decided to wear it again. Well the stone fell out again a couple of months later so I went back to the store furious asking them why this keeps happening & they told me that Cubics aren't as strong as diamonds (which I already knew) but I still don't understand why I'm having so many issues in such a short amount of time of wearing the ring. The owner told me after going in the 2nd time that it looked like the prongs were too long so I asked him why they didn't bother to catch that the first time I had to bring it back & all he said was "good question" & didn't even answer me. I told him we were planning on spending a really good amount of money on a diamond & also on a platinum wedding band but I was very hesitant about buying anything else from them since I've been having so many issues with a ring that I had only worn for 3 months and what if it was a real diamond that fell out and what if I happened to not find it? All he said was that they stand by their products and if there's any issues he assured me that they will take care of it but he didn't really emphasize any further than that. He told me he will have the stone put back in & have have it taken care of & a week later I did get it back.... but now 2 weeks later my stone fell out for the 3rd freaking time!! Every time I've brought it in they've either blamed it on something that I could be doing because apparently I'm just smacking my hand everywhere hitting my ring on hard surfaces, that's pretty much what the owner said to me the last time I was in. His exact words were "people don't like to admit fault" I would understand if I had this ring for a long time but with it still being so new & having so many issues that's just beyond ridiculous! I am not wasting anymore of my time or money with this company. I'll be taking my $10k + dollars and will purchase a diamond & a wedding band elsewhere.