Sears in Tucson, AZ Closed now

Reviews about Sears

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  December 30, 2019, by Ashley Stephens
  Firstly, this location has NEVER answered their phone and I’ve called many times during business hours. I have no clue why they even have a phone number listed because no one ever answers. Secondly, I have been having issues with a diamond wedding ring set I purchased 2 years ago and Sears has yet to rectify the situation. I initially purchased the set along with the lifetime warranty (I would also like to add that they don’t tell you the lifetime warranty will only replace the main big diamond 5 times- after that you are SOL!) and within a month 5 diamonds had fallen out. They let me return that ring and purchase an exact duplicate, thinking the first ring was just defective. Well it wasn’t. Since then, I have taken my (SECOND) ring back because of lost diamonds to be fixed 6+ times, each time with multiple diamonds missing. It takes 3-5 weeks to get the ring back each time and at this point, it has been at the jewelers more than it has been on my finger. I’ve stopped wearing it for months at a time because it looks terrible with diamonds missing and I’m so tired of bringing it in. I was told of a policy that says if 5 diamonds fall out, they will let you return the ring to get store credit. Well every single time I’ve gone into the store they have given me some bs reason why that’s not possible at this time. I am very careful with my jewelry, I take them off even while doing dishes. There’s no reason they should continually fall out like this, especially when the jeweler “tightens all stones” each time it’s sent there. Sometimes I get it back and by the next day a diamond is gone again. I would like to return the ring and MAYBE get a different set (completely different style, apparently prong set diamonds fall out easier) but at this point I am so irritated with all these issues and lack of customer service that I want to demand a full cash refund. I spent thousands on this ring and it’s supposed to be a very special cherished piece of jewelry, being a wedding set. I am so completely disappointed and would NEVER recommend purchasing any jewelry from Sears.
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  November 03, 2019, by R Y
  When I was little, Sears was the only place my mom would shop. K-12, that's where I got all my school clothes. That Sears brand no longer exists. Just like the Craftsman tools are no longer made in the USA., rather I believe Cambodia; and the lifetime warranty has been replaced with only a 1-year one. Now I know why Sears is going out of business throughout the country. Went to return a gift item, so we didn't have the receipt. The service desk employee tried to find our order on line and even after entering our telephone numbers, couldn't find the original purchase. She called one of the managers to see if we could get a store credit instead, and quote, they said "No, you know better than that!!" So, we left the store and made up our mind to NEVER go back to Sears or Kmart- hoping that the pending bankruptcy will close the Tucson store down along with the other stores. Do yourself a favor and shop elsewhere.